UPDATED COVID POLICY PLAN AS OF AUGUST 1, 2021

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Description

SHIPPING

Operating as normal

 

IN-STORE RETAIL

  • In-store retail shopping has returned with more space to shop safely 
  • Some racking has been removed to create plenty of space for distancing

 

PICKUP

We've gone above and beyond public heath guidelines to protect the health and safety of our employees and customers:

  • 6' height full plastic barriers on 3 sides (front, left, and right) have been installed at each counter to separate you from employees and other customers
  • You have the option to wait in your car and we'll text you when the order is ready
  • Max occupancy limits maintained.  You may be asked to wait outside
  • Customers are asked to maintain a minimum physical distance of 6 feet apart at all times
  • Masks mandatory for all employees and customers. If a customer forgets a mask then one will be made available to them free of charge
  • Curbside pick up available upon request. Pre-pay via checkout and call us when you get here
  • Employees continue to sanitize gloved hands and carts at every transaction
  • Outdoor cart return area
  • Sanitizer provided for customers at entrance
  • Common touch points such as keypads, door handles, counters disinfected regularly 
  • Daily employee symptom screening
  • Please do NOT come if you are feeling ill (even mild) or have traveled within the last 14 days

 

RETURNS

  • Returns need prior authorization, please email customer service or give us a call
  • We are currently trying to minimize returns
  • Often an issue can be resolved without returning the product