POLICY UPDATE SUMMARY - CLICK HERE FOR DETAILS
Smiling and patience are strongly encouraged :)
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HOLDING POLICY UPDATE
Usually, items must be picked up within 25 days of the purchase date. However, due to COVID-19, we are temporarily allowing orders pre-paid by PayPal (within 25 days of the purchase date) to be held longer until the situation normalizes.
PICKUPS TO BE DONE THROUGH PICK UP WINDOWS
For the safety of our employees and customers, we are no longer allowing customers into the building. Here's how it works:
1) When you arrive, there is an outdoor line-up. We will call you up to 1 of the 5 pickup windows
2) We will confirm your order through the closed window. If not pre-paid by Paypal, we will take payment through the window
3) We will bring the order on a cart out to you or through the window. Wait outside or in your car. If you have larger items, please bring your own help with you
- If you would like instead to arrange your order over the phone, call when you are here at 365-608-4188
RETURNS POLICY UPDATE
We are doing our best to avoid returns at the moment. Returns will only be accepted with prior authorization. Please email customer service or give us a call and we will help on a case by case basis.