SHIPPING UPDATE

• Shipping operations are functioning normally
• Our regular combined shipping discount for all destinations is calculated automatically at checkout: Pay the full shipping cost for the heaviest item, and each additional item is 50% OFF shipping cost
• On top of the combined shipping discount, Ontario customers receive an additional 30% off the total shipping cost. Before paying, please email us when you are done shopping to receive the Ontario shipping discounted invoice

HOLDING POLICY UPDATE

Usually, items must be picked up within 25 days of the purchase date. However, due to COVID-19, we are temporarily allowing orders pre-paid by PayPal (within 25 days of the purchase date) to be held longer until the situation normalizes.

PICKUPS TO BE DONE THROUGH PICK UP WINDOWS

For the safety of our employees and customers, we are no longer allowing customers into the building. Here's how it works:

1) When you arrive, there is an outdoor line-up. We will call you up to 1 of the 5 pickup windows

2) We will confirm your order through the closed window.  If not pre-paid by Paypal, we will take payment through the window

3) We will bring the order on a cart out to you or through the window. Wait outside or in your car. If you have larger items, please bring your own help with you

- If you would like instead to arrange your order over the phone, call when you are here at 365-608-4188

RETURNS POLICY UPDATE

We are doing our best to avoid returns at the moment. Returns will only be accepted with prior authorization.  Please email customer service or give us a call and we will help on a case by case basis.

HEALTH MEASURES

• Employees continue to sanitize hands and carts at every transaction, wear masks and gloves, and practice physical distancing between fellow employees and customers
• Please do NOT come if you are feeling ill (even mild) or have traveled within the last 14 days